Hours Location

Customer Advisory FAQ

What is the address to Cardel Place and how do I get there? Bus number?
Cardel Place 11950 Country Village Link NE T3K 6E3 Take bus route #86 & #114 Northeast of the SilverCity theatre on the corner of Country Village Road and Country Village Link.

Just North of Country Hills Town Centre.
View Location Map

What is Cardel Place's phone number?
(403) 532-1013
(403) 532-1014 (fax)

Who manages the facility?
Nose Creek Sports and Recreation Association, a group of dedicated community volunteers operating on behalf of the communities of Beddington Heights, Hidden Valley, Huntington Hills, MacEwan/Sandstone and Northern Hills.

Cardel Place Services & Amenities?

  • Fitness & weight room centre
  • Multi-component aquatic facility
  • 3 gymnasiums
  • 2 NHL-size arenas
  • Calgary Public Library
  • Community meeting rooms and offices
  • Birthday party room
  • Community kitchen
  • Pro shop
  • Sports medicine clinic
  • Child minding services
  • Food services

View Floorplans

Are there any age restrictions for public access?
Facility - Children under age of 9 years old must be accompanied by a responsible person over the age 14 years.

What type of fitness equipment do you have?

Strength Equipment

  • Full line of plate loaded equipment and ProIISE selectorized equipment
  • Full line of dumbbells, barbells and benches.

Cardio Equipment

  • 10 Lifefitness treadmills
  • 12 Lifefitness stationary bikes (6 upright and 6 recumbent bikes)
  • 12 Elliptical/cross trainers (6 Cybex Arc trainers and 6 Lifefitness)
  • 2 Precor rowing machines
  • 16 Startrac V Bikes for Spinning classes
  • Accessories including stretching mats, fitballs, medicine balls, foam rollers
  • Accessible equipment will be purchased in the near future once additional funding becomes available.

What's in your aquatic area?

  • 2-25 metre lanes
  • Lazy river & therapeutic pool
  • Tot's pool
  • Waterpark toy features
  • Co-ed steam room
  • Hot tub

What's temperature of the aquatic area?
Tot's pool- 31 C°
Main pool- 27-29 C°
Hot tub- 40 C°

Where is the lost and found?
Guest Services desk.

How do lockers work?
Lockers are coin operated and cost 25¢ each. All lockers are for day use only. ($10 charge for lost keys) Available on a first-come first-served basis. You are also able to bring your own lock (limited locker availability).

Wallet lockers are free of charge for all customers. Inquire at Guest Services for a Wallet Locker token.

What equipment do you have for sale at guest services?

  • Goggles
  • Little Swimmers
  • Yoga Mats
  • Badminton birdiesLocks

What equipment do you have for rent at guest services?

  • Badminton racquets
  • Basketballs
  • (Valid Picture ID required - Driver's License, School ID etc)

Are there value added incentives for being a annual pass holder?

Your annual pass includes:

  • usage of all activity areas
  • drop in fitness classes
  • drop in climbing
  • public skate and shinny hockey
  • drop in child and parent programs
  • 10% off registered programs
  • drop in inline/skateboarding (seasonal)
  • 10% off massage therapy at Panther Sport Medicine Clinic (half hour session)
  • 5 complimentary day passes to share with family and friends
  • entry to monthly prize draws
  • monthly workshops and special events

Do you have a fee assistance program?
Yes. For more information call (403) 532-1013.

What is your pass refund policy?
Refunds are available ONLY for medical or long-term relocation "out of the city" reasons.
There is a $10 administration charge & pass use will be prorated.
Documentation must be presented. Passes are not transferable.

How do I renew my pass?
Passes can be renewed at our Guest Services desk located on the main activity level.

Can I put my pass on hold?
ONLY for medical exceptions. Documentation must be presented.

What are other Pass Terms and Conditions?
Passes must be presented at each visit for every pass holder entering the facility. Failure to produce a valid pass may result in a general admission charge.

Passes may not be used in conjunction with any other coupons or discounts Pass prices do not include registered programs, child minding, café, proshop, special events or tenant services. All guests must pay appropriate admission.

What is the cutoff for family pass children, under 18, living at home?
18 years old, as they are now considered legal adults.

How long are admission prices valid?
Pricing strategy will be re-evaluated annually.

What's the distance of the track?
Track length - 182 meters
1 KM = 5.5 laps
1 Mile = 8.8 laps

Do support workers need to pay admission if they're with their disabled clients?
No.

What are the drop-in child minding procedures?

  • Parents will drop off their child at child minding
  • Parents will sign in their children's name and time at guest services
  • Before picking up their child they are to stop at guest services to pay
  • Parent takes receipt and gives to child minding staff upon pick up.

What is the difference between registered and drop in programs?
Registered programs are:
not included in the pass price
progressive- each class builds on the previous class
reserves a spot in the program for the customer
targeted focus to fitness

Drop-in programs are:

  • included with the purchase of a pass
  • introductory in nature
  • does not reserve a customer’s spot
  • general focus on fitness

What is the purpose of the ramp leading to the activity level?
The ramp was designed as a unique architectural feature and an alternative to a traditional stairwell which tends to get congested with traffic flow. The multi-purpose ramp provides wheelchair access, creates a social space where people can meet and greet each other, is a storage space, encourages walking and activity, and, accommodates older adult fitness classes where walking up a grade is preferred.