Customer Satisfaction Survey Action Plan
In response to the valuable feedback received from customers in early 2008, a number of initiatives are being implemented to create an exceptional customer expierence.
Facility Cleanliness & Refurbishing
What we're doing...
- Hired A facility service manager dedicated to providing direct leadership to the housekeeping team
- Strengthen cleaning systems and procedures
Enhance Communication
What we're doing...
- Youth Assets Training for our team to help us relate to the children & youth who love to use Cardel Place
- Make customers feel special and cared for
- Staff the Welcome (Info) Desk on the concourse level
Quality of Information
What we're doing...
- Initiate product knowledge training for all staff
- Research on-line program registration
- Enhance the website with up-to-date news, hours, events and services
Check back often so we can update you on more exciting initiatives to enhance YOUR experience!!
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